1. Introduction

At Arctic Mirage, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services, both online and at our physical location.

We encourage you to read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Identity Data: Including name, date of birth, and government identification information
• Contact Data: Email address, telephone number, physical address
• Financial Data: Payment information, transaction history
• Technical Data: Internet protocol address, browser type and version, device information
• Profile Data: Username and password, preferences, feedback, and survey responses
• Usage Data: Information about how you use our website, services, and gaming facilities
• Biometric Data: Facial recognition, fingerprints (for access control and security)

3. How We Collect Your Information

We collect information through:

• Direct interactions: When you create an account, make a reservation, contact us, or use our services
• Automated technologies: As you navigate through our website, we may automatically collect technical data
• Third parties: We may receive information about you from various third parties, such as analytics providers, payment processors, and identity verification services
• Physical location systems: Our facility uses advanced technology that may collect data about your location within the resort, usage patterns, and preferences

4. How We Use Your Information

We use your personal data for the following purposes:

• To verify your identity and comply with legal requirements
• To provide and improve our services to you
• To process and fulfill your reservations and transactions
• To manage our relationship with you
• To personalize your experience
• To administer and protect our business and website
• To deliver relevant content and advertisements
• To use data analytics to improve our website, products/services, and customer relationships

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

All biometric data is encrypted and stored in a secure, isolated system with strict access controls.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

8. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer:

Email: [email protected]
Postal Address: Arctic Mirage Data Protection, Vatnajökull Glacier, Eastern Iceland