Responsible Gaming

Last Updated: January 15, 2025

Luxury Doesn't Risk Responsibility

At Arctic Mirage, we believe that gaming should always be enjoyed responsibly. Our commitment to responsible gaming is at the core of our service philosophy.

Our Commitment

Arctic Mirage is committed to promoting responsible gaming and providing a safe, fair, and supportive environment for all our guests. We believe that gaming should be an enjoyable form of entertainment, not a means of making money or escaping problems.

We have implemented numerous measures and practices to help ensure our guests play responsibly and to provide support for those who may develop gambling-related problems.

Responsible Gaming Practices

Age Verification

We strictly enforce age restrictions. All guests must be at least 21 years of age to enter gaming areas, and we conduct rigorous ID verification at entry points.

Self-Exclusion Program

Our voluntary self-exclusion program allows guests to restrict their access to gaming facilities for a specified period or permanently.

Spending Limits

We offer tools that enable guests to set voluntary limits on the amount of money they can spend during a gaming session.

Time Management

Our advanced systems can help guests manage their gaming time by providing alerts and session time limits upon request.

Staff Training

All our staff undergo comprehensive training to identify signs of problem gambling and to provide appropriate assistance.

Information & Resources

We provide clear and accessible information about responsible gaming throughout our facility and on our website.

Signs of Problem Gambling

We encourage all our guests to be aware of behaviors that might indicate problem gambling. These may include:

  • Spending more time or money on gambling than intended
  • Gambling to escape problems or relieve distress
  • Failed attempts to control, cut back, or stop gambling
  • Lying to conceal gambling activity or its extent
  • Jeopardizing relationships, career opportunities, or education because of gambling
  • Relying on others to fund gambling or to relieve financial problems caused by gambling

If you recognize these signs in yourself or someone you know, we encourage you to seek help.

Support and Resources

For guests who may be concerned about their gambling habits, we provide access to a range of support services:

  • On-site responsible gaming advisors are available 24/7
  • Confidential counseling services
  • Referrals to professional treatment programs and support groups
  • Self-assessment tools

Additionally, we maintain partnerships with the following organizations that specialize in gambling addiction support:

Contacting Our Responsible Gaming Team

Our dedicated Responsible Gaming Team is available 24/7 to provide assistance and information. You can contact them:

  • In person at the Responsible Gaming Center within our facility
  • By phone: +354 555 7890
  • By email: [email protected]

All communications are completely confidential.

Our Promise

At Arctic Mirage, we promise to continually develop and improve our responsible gaming initiatives as part of our commitment to providing the highest standards of customer care. We believe that by working together, we can ensure that gaming remains what it should be: an enjoyable leisure activity in a safe and supportive environment.